Legal Notice & Privacy Policy

Form_web_magenta_rechts

Impressum

www.profawo.ch is the official online presence of profawo Switzerland. The website presents its services in supplementary childcare and provides information about the organisation and its activities.

Responsible 

profawo
Aarbergergasse 20
3011 Bern
Phone: 031 313 81 13
E-Mail schweiz@profawo.ch

Partners

Concept, design and implementation:
W4 AG, Zurich
www.w-4.ch

Photography:
Adobe Stock
Rahel Krabichler
Reto Probst
Yves Stuber / KOLT
www.kolt.ch

 

Copyright for Images and Text

Unless otherwise indicated on the respective page, any reuse of images or text of any kind requires the written consent of profawo and is only permitted when the corresponding copyright information is stated.

 

Disclaimer

Despite careful control, profawo accepts no liability for the content of external links. The operators of the linked websites are solely responsible for their content.

Although profawo takes all reasonable care to ensure the accuracy of the information published on this website at the time of publication, no express or implied warranty or liability, including liability towards third parties, is assumed regarding the accuracy, reliability or completeness of the information provided.

profawo therefore accepts no responsibility for the use or interpretation of the information contained on this website. The website is operated to the best of our knowledge and belief.

 

Privacy Policy

Last updated on 31 August 2023

Contents

    1. What do we do?
    2. What information do we provide?
    3. Definitions of terms
    4. How can you contact us?
    5. Does our privacy policy always remain the same?
    6. General principles
    7. Individual data processing activities

1. What do we do?

profawo (Aarbergergasse 20, 3011 Bern) operates the website www.profawo.ch (hereinafter referred to as “we” or “us”). Through this website, you can find information about our organisation, use our online services and get in touch with us.

Protecting your personal data is very important to us. In this privacy policy, we explain transparently and clearly which data we collect through our website and how we process it.

2. What information do we provide?

  • Which data is collected on www.profawo.ch;
  • Under which conditions we process your data and for what purposes;
  • How long we store your data;
  • When disclosure to third parties is permitted;
  • How we process your data (“individual data processing activities”);
  • When and how you can object to data processing;
  • Which rights you have and how you can exercise them.

3. Definitions of Terms

3.1 What is personal data?

Personal data means any information relating to an identified or identifiable natural person. This includes, for example, name, address, date of birth, email address or telephone number. Information about personal preferences, such as leisure activities or memberships, is also considered personal data.

3.2 What is sensitive personal data?

Data relating to religious, philosophical, political or trade union views or activities, health data and, where applicable, information about administrative or criminal proceedings and sanctions, as well as data concerning social assistance measures, are considered sensitive personal data. Where necessary and appropriate, we may request and process sensitive personal data. In such cases, the processing of this data is subject to stricter confidentiality requirements.

3.3 What does processing personal data mean?

Processing means any handling of personal data, regardless of the means and procedures used. This includes, in particular, the collection, storage, retention, use, modification, disclosure, archiving, deletion or destruction of data.

3.4 What does disclosure of personal data mean?

This refers to the transfer or making available of personal data, for example through publication or disclosure to a third party.

4. How can you contact us?

If you have any questions or concerns regarding the protection of your data, you can contact us at any time by email at schweiz@profawo.ch

The organisation responsible for data processing carried out through this website is:

profawo
Aarbergergasse 20
3011 Bern
Switzerland

5. Does our privacy policy always remain the same?

We may amend this privacy policy at any time. Any changes will be published on www.profawo.ch and you will not be separately informed.

6. General Principles

6.1 Which data do we collect from you and from whom do we receive this data?

We primarily process personal data that you provide to us or that we collect when operating our website. In some cases, we may also receive personal data about you from third parties. This may include the following categories:

  • Personal master data (name, address, date of birth, etc.);
  • Contact details (mobile number, email address, etc.);
  • Financial data (e.g. bank account details);
  • Online identifiers (e.g. cookie identifiers, IP addresses);
  • Location and traffic data;
  • Audio and image recordings;
  • Sensitive personal data (e.g. biometric data or information relating to your health).

6.2 Under which conditions do we process your data?

We process your data in good faith and for the purposes set out in this privacy policy. We ensure that the processing is transparent and proportionate.

If, in exceptional cases, we are unable to comply with these principles, the processing may still be lawful if there is a valid justification, in particular:

  • your consent;
  • the performance of a contract or pre contractual measures;
  • our legitimate interests, provided your interests do not override them.

6.3 How can you withdraw your consent?

If you have given us consent to process your personal data for specific purposes, we process your data within the scope of this consent unless another legal basis applies.

You may withdraw your consent at any time by sending an email to the address provided in the legal notice. Processing activities already carried out remain unaffected.

If you have subscribed to our newsletter, you can unsubscribe at any time by clicking the unsubscribe link included in the newsletter.

6.4 In which cases may we share your data with third parties?

a. Principle

In some cases, we rely on third party service providers or affiliated companies to process your data on our behalf (so called processors). Categories of recipients may include:

  • Accounting, fiduciary and auditing companies;
  • Consulting firms (legal, tax, etc.);
  • IT service providers (web hosting, support, cloud services, website design, etc.);
  • Payment service providers (only with your prior consent);
  • Providers of tracking, conversion and advertising services (only with your prior consent).

We ensure that data is only disclosed with your explicit consent where this does not constitute commissioned data processing. We also ensure that these third parties and affiliated companies comply with data protection requirements and treat your personal data confidentially.

In certain circumstances, we may also be legally obliged to disclose your personal data to authorities.

b. Visiting our social media channels

Our website contains links to our social media channels. These are clearly identifiable, usually by corresponding icons. By clicking on these icons, you will be redirected to our social media channels.

The social media providers will then know that you accessed their platform from our website. They may use the collected data for their own purposes. Please note that we have no knowledge of the content of the transmitted data or how it is used by the operators.

c. Disclosure abroad

In the course of commissioned processing, your personal data may be transferred to companies abroad. These companies are obliged to protect your data to the same extent as we are. Transfers may take place worldwide.

If the level of data protection does not correspond to that of Switzerland, we carry out a prior risk assessment and contractually ensure that the same level of protection as in Switzerland is guaranteed, for example through the new standard contractual clauses of the European Commission or other legally required measures. If our risk assessment is negative, we implement additional technical measures to protect your data.

You can access the European Commission’s standard contractual clauses here:
https://commission.europa.eu/

6.5 How long do we retain your data?

We store personal data for as long as necessary to fulfil the purposes for which the data was collected and to maintain traceability of the customer relationship.

We retain contractual data for longer periods where required by law. In particular, we are required to retain business communications, concluded contracts and accounting records for up to 10 years.

6.6 How do we protect your data?

We store your data securely and take all reasonable measures to protect it from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it may be necessary to forward your enquiries to affiliated companies. In these cases as well, your data will be treated confidentially.

Within our website, we use SSL encryption (Secure Socket Layer) together with the highest level of encryption supported by your browser.

6.7 What rights do you have?

a. Right of access

You may request information about the personal data we store about you at any time. Please send your request together with proof of identity to schweiz@profawo.ch

You also have the right to receive your data in a commonly used file format if we process your data automatically and if:

  • you have given your consent for the processing of this data; or
  • you have provided data in connection with the conclusion or performance of a contract.

We may restrict or refuse access to information or the release of data if this conflicts with our legal obligations, legitimate interests, public interests or the interests of a third party.

The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of requests, legal or technical reasons, or because we require additional information from you. You will be informed of any extension in good time, at least in text form.

b. Deletion and correction

You may request the deletion or correction of your data at any time. We may reject the request if legal provisions require us to retain the data for a longer period or unchanged, or if another legal basis prevents deletion.

Please note that exercising your rights may conflict with contractual agreements and may have corresponding effects on the performance of the contract, such as early termination or costs.

c. Legal remedies

If you are affected by the processing of personal data, you have the right to enforce your rights through the courts or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC):
https://www.edoeb.admin.ch/

7. Individual Data Processing Activities

7.1 Provision of the Website and Creation of Log Files

What information do we receive and how do we use it?

When you visit www.profawo.ch, certain data is automatically stored on our servers or on servers of services and products we use and/or have installed. This is done for system administration, statistical, backup or tracking purposes. The data may include:

  • the name of your internet service provider;
  • your IP address (where applicable);
  • the version of your browser software;
  • the operating system of the computer used to access the URL;
  • the date and time of access;
  • the website from which you accessed the URL;
  • the search terms used to find the URL.

Why are we allowed to process this data?

This data cannot be assigned to a specific individual and is not combined with other data sources. Log files are stored to ensure the functionality of the website and the security of our information technology systems. This constitutes our legitimate interest.

How can you prevent data collection?

The data is only stored for as long as necessary to fulfil the purpose for which it was collected. The data is therefore deleted at the end of each session. The storage of log files is essential for the operation of the website and cannot be objected to.

7.2 Tracking Pixels

How do tracking pixels work?

We may use tracking pixels on our website. Tracking pixels, also known as web beacons, are small, usually invisible images that are automatically retrieved when visiting our website, including those from third party providers whose services we use.

Tracking pixels can collect the same information as server log files. We use them for the same purposes as log files and you cannot prevent this data collection.

7.3 Analyses

Some personal data may be processed automatically in order to evaluate certain personal aspects.

We use such evaluations in particular to provide you with targeted information and advice about specific services or products. For this purpose, we use analysis tools that allow us to communicate according to your needs and to implement suitable advertising measures, including market and opinion research.

7.4 Contact

Contact form

What information do we receive and how do we use it?

You may contact us through electronic contact forms on our website. The data you enter into the form, such as your name and email address, is transmitted to us and stored.

The information you provide is used to process your enquiry.

Why are we allowed to process this data?

The legal basis for this processing is the implementation of pre contractual measures and our legitimate interest in handling your enquiry.

Email

What information do we receive and how do we use it?

You may contact us by email. If you do so, the following data may be processed:

  • email address;
  • content, subject line and date of your email;
  • contact details provided by you (e.g. name, telephone number, address).
Why are we allowed to process this data?

Your information is stored for the purpose of processing your enquiry and any follow up questions. The legal basis is pre contractual measures or our legitimate interest in handling your enquiry.

Security notice

Please note that emails may be read or altered by unauthorised persons during transmission. Spam filters may also reject emails if they are identified as spam due to certain characteristics.

7.5 Success and Reach Measurement

How does success and reach measurement work?

Our notifications and communications may contain web links or tracking pixels that record whether an individual message was opened and which links were clicked. Such web links and tracking pixels may also record the use of notifications and communications on a personal basis.

Why are we allowed to process this data?

We require this statistical usage data for success and reach measurement in order to provide notifications and communications effectively, user friendly, securely and reliably according to the needs and reading habits of recipients.

7.6 Webshop

What information do we receive?

In our webshop, you may place orders for certain services. When placing an order, we collect and store the data you enter into the order form, including your name, email address, delivery address and any additional information.

How do we use your data?

Your data is primarily required to process and fulfil your order. We may also use the data to identify you as our customer, communicate with you, issue invoices, assert claims if necessary and manage customer data. The legal basis for this processing is the fulfilment of the contract.

Which information do we share with third parties and how is it used?

Your data is treated confidentially and only disclosed to third parties where necessary for contract fulfilment. For delivery purposes, your name and address must be transmitted to the shipping provider.

Your payment and contact details may also be shared with the shipping provider for payment processing and debt collection purposes. The shipping provider acts on our behalf and may not use the transmitted data for its own purposes.

7.7 Newsletter

How does the newsletter work?

You may subscribe to our free newsletter via our website. The newsletter provides information about new articles, events and offers.

What information do we receive and how do we use it?

When subscribing to the newsletter, we collect your email address and any additional contact details required for delivery and verification.

We may transfer your data to third parties for the technical processing of the newsletter.

We store your data for as long as you remain subscribed. After unsubscribing, your data is retained only for as long as necessary to document the unsubscribe process.

Why are we allowed to send you the newsletter?

By subscribing to the newsletter, you consent to the processing of your data. You agree to receive our newsletter regularly and acknowledge that your usage behaviour may be statistically evaluated for optimisation purposes.

7.8 Cookies

How do cookies work?

Our website uses cookies. Cookies are data files stored on your device through your browser when you visit our website. Cookies do not damage your computer and do not contain viruses.

What information do we receive and how do we use it?

Most cookies we use are so called “session cookies” and are automatically deleted after your visit. Other cookies remain stored on your device until deleted by you. These cookies allow us to recognise your browser during future visits and store certain settings such as language preferences or location information.

Why are we allowed to use cookies?

We use cookies to make our website more user friendly, effective and secure. The use of cookies and the related processing of your data is based on our legitimate interests in these purposes.

How can you prevent data collection through cookies?

Cookies are stored on your computer and you have full control over their use. You can completely delete cookies or deactivate or restrict their transmission through your browser settings. If cookies are disabled, some functions of the website may no longer work properly.

7.9 Facebook Pixel

How does Facebook Pixel work?

Our website uses the visitor action pixel from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, and Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, together referred to as “Facebook”. Facebook Pixel enables us to track your behaviour after you have been redirected to our website by clicking on a Facebook advertisement.

The collected data is anonymous for us as website operators and does not allow us to identify you.

Why are we allowed to use Facebook Pixel?

We use Facebook Pixel to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and to optimise future advertising measures.

What information is shared with Facebook?

Your data is processed by Facebook and may be linked to your user profile. Facebook may use the collected data for its own advertising purposes. We have no influence over this use of data.

7.10 Google Analytics

How does Google Analytics work?

Our website uses Google Analytics, a service provided by Google Ireland Ltd., Google Building Gordon House, Barrow Street, Dublin 4, Ireland, and Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, together referred to as “Google”.

Google uses cookies that enable analysis of your use of the website. The information generated by the cookie is generally transferred to and stored on Google servers in the USA. We have activated the “anonymizeIP” feature, ensuring that IP addresses are anonymised before processing.

Why are we allowed to use Google Analytics?

Google evaluates the collected data on our behalf in order to provide us with reports about website usage and visitor behaviour. This helps us improve our services and website design.

How can you prevent the collection of your data?

You can prevent the storage of cookies through your browser settings. You may also disable Google Analytics by downloading and installing the Google browser add on.

7.11 Google Maps

We integrate the following third party content on our website: location information via Google Maps.

How does the integration work?

To use the functions of Google Maps, your IP address is stored and usually transmitted to a Google server in the USA. We have no influence over this data transfer. Further information can be found in Google’s privacy policy.

Why are we allowed to integrate this content?

Google Maps is used in the interest of presenting our online services attractively and making the locations indicated on our website easy to find. This also constitutes our legitimate interest.

What information do you share with providers?

If you are logged into a provider account, the provider may link your browsing behaviour directly to your personal profile. We have no knowledge of the exact content of the transmitted data or how it is used. If you do not wish providers to associate your visit with your account, please log out before using our website.

7.12 Google AdWords Conversion Tracking

Google AdWords Conversion Tracking places a cookie on your device if you accessed our website via a Google advertisement. This is used for tracking and performance measurement purposes.

No information is collected that could identify users personally. The legal basis is our legitimate interest in performance analysis.

The cookies are automatically deleted after 30 days.

Right to object

If you do not wish to participate in tracking, you can prevent the storage of cookies through your browser settings. Further information can be found in Google’s privacy policy.

7.13 Google Tag Manager

We use Google Tag Manager on our website. It collects data about user behaviour and forwards it to our analytics tools. Google Tag Manager itself does not access or process personal data but merely manages tags.

Reference is therefore made to the privacy policies of the respective tracking services and to Google Tag Manager’s terms of use.

7.14 Facebook Signal

Facebook Signal helps website operators track and analyse visitor activity in order to better understand interactions with the website and adapt content to the needs of target groups.

7.15 US Privacy User Signal Mechanism

The US Privacy User Signal Mechanism allows users to grant or refuse consent for the processing of their personal data through opt in or opt out systems.

7.16 Facebook Custom Audiences

Facebook Custom Audiences enables website operators to target specific groups of users based on interests, demographics or other information in order to improve advertising campaigns.

7.17 Facebook Conversion Tracking

Facebook Conversion Tracking measures how effectively Facebook advertisements generate conversions and allows advertisers to analyse and optimise ad performance.

7.18 Google Analytics IP Anonymization

Google Analytics IP anonymization removes the last eight bits of IP addresses to protect user privacy and prevent inaccurate data collection.

7.19 ClickCease

ClickCease is used to minimise the risk of click fraud by detecting suspicious or fraudulent clicks on advertisements.

7.20 HubSpot

HubSpot is used to improve conversion rates and provides tools such as landing pages, blogs, forms and email campaigns to support customer communication and analysis.

7.21 Global Site Tag

Global Site Tag (gtag.js) is a tag management system developed by Google that enables the tracking and management of traffic, conversions, revenue and similar data through a single code implementation.

7.22 PrivacyBee

PrivacyBee is used to identify privacy relevant services on websites and generate customised privacy policies.

7.23 INSOR

We work with INSOR AG in Switzerland for website hosting. Data related to our services is stored in Switzerland. INSOR is subject to Swiss data protection law.

INSOR has published information regarding the nature, scope and purpose of data processing in its privacy policy.

7.24 Payrexx
We use Payrexx as the payment provider for our webshop. Through Payrexx, payments can be made using Mastercard, Visa, American Express, Apple Pay and Google Pay. Payrexx processes data in accordance with its privacy policy.

The German version of this privacy policy is the original version and shall prevail in the event of any conflict with versions in other languages.